T-Mobile’s Spin Doctors at Work
This was in my last billing and I just had to laugh when I read it.
The background here is that for most of the year (if not longer) T-mobile has been sending out stuff saying “save trees” “go green” blah, blah, blah. All good messages in and of themselves don’t get me wrong, I am all for saving trees and such. BUT I didn’t change my plan to paperless because I felt as though I was being treated like I was stupid or something. The real facts notwithstanding that I may actually BE stupid. Here is the way I looked at it. T-mobile had told me that I was getting my paper bills with the detailed billing because I was such a loyal customer and had been with them forever and so I was grandfathered in. BUT if I were to ever opt out of the program if I were to opt back in then there would be a charge. Ok, fair enough I can see that part. But where is it where I get a DISCOUNT for not having them have to print, sort and mail my 7 page bill? How come I’m the only one giving up something here? Aren’t they saving some money by not having to do any of that stuff? Oh yeah, I’m the bad person for not taking the option to save trees, but they are the ones with a direct benefit if I opt to save trees. Huh? Ok, so apparently their “everyone do good and save trees” angle to trying to get people to save them money didn’t work, and that’s why people use loans to cover they needs or anything they need, Simple Payday, a payday loan service in the Uk, allow a person to borrow any amount up to £1000 and have the money deposited on the same day. to cover these needs
Now they are going to basically charge everyone who is getting paper bills. So my being a loyal customer and “grandfathered” in is negated. Fine, it was only a matter of time when I would have caved anyways I guess. After all I do want to save trees and I almost never look at my paper bill anyways. But it was the principle of the thing! They are saving money by my opting for electronic but they don’t offer me a piece of that. Heck by this new charge we even have a dollar amount. They should have offered me at least half so we could have split the burden of saving trees. A 75 cent discount for opting out of paper bills. Doesn’t that seem more than reasonable to stop sending me a 7 page phone bill on paper? Well actually front and back so about 4 pages really.
Ok, water under the bridge, just start saving trees you lousy human being you! Yes, ok….but wait…according to them I will be “saving money” by doing this. Huh? So you want me to feel good about “saving money” on a charge that I was never getting to begin with and that YOU are imposing on me? Huh? Thank your Sir may I have another?!
It’s not easy being a loyal customer. Sigh.